Really bad experience, the Poloray theme has been broken for 4 weeks now
This is how my business was affected with the Poloray theme being corrupt with the Wordpress Core update on December 8th 2020
December 9th I updated with the Wordpress Core theme It was not possible to roll back and uninstall the Wordpress Core Theme update
My website functionality broke reverting the home page to 2013 Customizer did not work
All 300 of my blog posts displayed the error message "There has been a critical error on this website.Learn more about debugging in WordPress."
12th December I posted on the forum, I had a reply to email you the login to my website which I did
No reply 13th, 14th 15th December 16th December I needed to find a developer, I have 3 websites with the Poloray theme! They all corrupted the same way
17th December I hired a developer, this took 5 hours to fix at a cost of £150
17th December he sent me the new theme files which I uploaded to my other domains and fixed them all
No changes were made to my account from the Inkthemes developers despite having my cpanel login
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Hi, I have the same issues, my site was down for weeks till i noticed, beginning to think that the service is pretty bad that themes are not updated when wordpress release new updates, every time wordpress updates, my site goes off sideways,